Skip to content

Case studies- Herbert Smith

Change management

Over a 12-18 month month period I designed and assembled a team of 5 consultants, to deliver a large cross departmental change programme “Good to Excellent’  across support services with the focus on building a sense of community and customer service for internal and external clients. The design had 4 phases including workshops and skills boosters.

To read more about the programme and its design please click :  Herbert Smith Good to excellent Programme This was written by the OD department at Herbert Smith for an award submission.

Top Team Development

Prior to Herbert Smith’s merger, I worked over a period of seven years with the Information and Systems department. During that time I worked with them to build a sense of team within the Leadership team, each sub team within the department, across the overall department and also inter relationships between the department and other departments they worked closely with. Work included

  • Consulting, designing and facilitating tailored nine yearly top team  leadership offsites and 1:1 coaching
  • Designing and facilitating intra departmental team events
  • Designing and facilitating a series of tailored department wide team leader management development 
  • Designing and facilitating an all department conference

We needed a facilitator to help us in the critical task of coalescing the senior management team. Heather did exactly that and lived up to out high expectations.

Group Chief Information Officer, Herbert Smith LLP (now retired)

Learning & Development design and facilitation

As part of the wider change programme I ran for Herbert Smith I designed five 90-120 minute skills booster sessions focused around increasing key soft skills that the support population were particularly requesting