Posts tagged ‘behavioural change’
If you look back over your career what have you noticed about the technological impact on how you do your job? What we have experienced over the last few decades is predicted to ramp exponentially and the new norm will be just in time learning, upskilling, flexibility and adaptability. For some of us this will hit our sweet spot for others it will create much anxiety and fear. This article is a deep dive into how organisations may go about upskilling their workforce to remain viable, productive and desirable to their staff and customers.
While focused on digital upskilling, wider thought needs to be given to how to parallel this with people’s comfort and abilities in the areas of dealing with change, resilience, creativity, and empathy/compassion.
And finally, from a wellbeing, healthy organisation and society perspective much research has been done by Professor Richard Layard and colleagues on the huge personal costs to individuals of being made unemployed.
Access the article here
Clients can come to coaching for many reasons and benefit from the personalised nature that a coaching session can bring. Clients find the main benefits of working with a coach are:
- Greater clarity over personal strengths and weaknesses
- Improved confidence
- Having a safe confidential place to talk through concerns objectively and bounce ideas
- Accountability and follow up to do the things they said they would
- Non judgemental support
- Achieving personal goals
Whether I work with you individually, or you are interested in organising coaching for a an employee or a client, I follow the same process.
First, I like to have a chat with the person I am coaching to find out more about their needs and to tell them a bit more about me and how I work. I call this a ‘chemistry’ session. It is complimentary and the purpose of this session is for you to find out the answers to your questions and for me to find out a little bit more about you. At the end of this session we will decide whether we would like to move on to the next step.
The next step is to start to agree a coaching programme for you. If this is private coaching we will set up our first session and start to agree our ‘coaching contract’ or in other words what you would like to be different as a result of undertaking the coaching. These will form our coaching goals and will provide a framework or signpost for what we will be working on and towards. If I am working for an organisation I would also at this point talk to your manager or HR to find out what they think your goals should be. We would then all get together to agree your coaching contract. I will discuss this with you at our complimentary chat.
We will then work together for a number of coaching sessions. Before a session, I like to give some pre-work to get you thinking ahead of the session, this could be reading, personal inventories/psychometrics or getting you to have a think about some questions related to your goals. This is an important part of the coaching along with any goals and homework you set yourself after each session. However this can be tailored to what is best for you!
At the start of each follow on session we will discuss how you are getting on with your actions and at the end of each session I will ask for feedback about how the session was for you. At the end of our coaching programme, I will ask you for some further feedback about how the coaching has helped you achieve or start to move you towards your goals. We will also end the sessions with you having a plan as to how to keep on keeping on!
Supervision
Having undertaken my coach training in 2004, and coached for many years and trained others to coach, I wanted to push my skills further and to offer others a peer to peer learning relationship and the support and challenge needed to enhance your practice as either an internal or external coach, a L&D or OD consultant or anyone working in a helping profession. This can involve supervision related to your client work; where you are in your own development journey or reflecting on the impact of your work on the wider system you are working within.
I bring a unique combination of skills to my work as a Coach and Supervisor, melding the analytical thought of business skills thinking through my early career, with creative approaches and thinking combined with a solid foundations in reflection and mindfulness and cognitive behavioural coaching supported by an active interest and practice in the latest offerings in strengths based positive psychology and compassion based approaches. This is underpinned with my Supervision training focused around the seven eyed model with Robert Shohet and Joan Wilmot at CSTD.
“Heather is a great supervisor. She is calm, empathetic and practical. I feel like she understands the issues and challenges my thinking in a non-judgemental way. Heather’s contribution has helped me build on my coaching offering”
Maria
I have a wonderfully rewarding peer supervision relationship with Vicky Palethorpe who is also a supervisor, counsellor, mindfulness and compassion practitioner and coach.
Investment
I offer different rates depending on the nature of my clients and am very happy to have a ‘chemistry’ session to explore if I might be the right supervisor for you.
For Organisations my rate will be my organisational coaching rate with a 10% discount if you book 3 sessions. Please contact me to explore. As a cost effective and in some ways richer alternative I also can offer group supervision for groups of up to 6 coaches.
For those that work independently my rate is tiered, determined by your billing rates and income, and my rate is detailed below with a further 10% discount if you book 3 sessions
For those working mainly as
Organisational and Executive Coaches £85
Private Coaches/ small business coaches £50 per hour
Life coaches £40 per hour
I offer virtual sessions or face to face sessions and always start with a face to face session where at all possible. I use an interactive virtual classroom platform which enables us to use an interactive whiteboard and share slides, videos and documents if needed as part of the session. If you are looking for face to face sessions then travel charges will also apply depending on where you are based.
Got some questions? Then please do get in touch to explore on 07801 246113 or via email hello@mindtrip.co.uk
Change management
Over a 12-18 month month period I designed and assembled a team of 5 consultants, to deliver a large cross departmental change programme “Good to Excellent’ across support services with the focus on building a sense of community and customer service for internal and external clients. The design had 4 phases including workshops and skills boosters.
To read more about the programme and its design please click : Herbert Smith Good to excellent Programme This was written by the OD department at Herbert Smith for an award submission.
Top Team Development
Prior to Herbert Smith’s merger, I worked over a period of seven years with the Information and Systems department. During that time I worked with them to build a sense of team within the Leadership team, each sub team within the department, across the overall department and also inter relationships between the department and other departments they worked closely with. Work included
- Consulting, designing and facilitating tailored nine yearly top team leadership offsites and 1:1 coaching
- Designing and facilitating intra departmental team events
- Designing and facilitating a series of tailored department wide team leader management development
- Designing and facilitating an all department conference
We needed a facilitator to help us in the critical task of coalescing the senior management team. Heather did exactly that and lived up to out high expectations.
Group Chief Information Officer, Herbert Smith LLP (now retired)
Learning & Development design and facilitation
As part of the wider change programme I ran for Herbert Smith I designed five 90-120 minute skills booster sessions focused around increasing key soft skills that the support population were particularly requesting
I have been tracking informally over the year participants feedback at the end of the course as to how they feel different as a result of taking the course…While not hugely scientific it is useful to hear what past participants have said. All feedback was collected anonymously as a tick box questionnaire !
100% of people feel more aware
92% of people feel more in touch with themselves
84% felt less anxious
81% felt less stressed
76% of people felt better about themselves and
75% felt more contented
other stats included 66% of people reporting feeling less hijacked by negative moods, 64% appreciate life more and 66% felt their relationships had improved with others
So what are you waiting for? Next course starts 21st April 2017 ! Taster session 10th March 2017. Find out more here
I have been a coach since 2000 and use a tailored mix of cognitive behavioural coaching, positive psychology, mindfulness, heartfulness (kindness and compassion) and creativity based approaches, we will work together to see how you perceive your challenges and how different perspectives can help you to overcome and/or accept them. We will then put this into a change action/intention plan with the ultimate goal of you becoming your own coach.
My approach to coaching and leadership development focuses on building on an individual’s strengths and how a leader can best bring out those strengths in themselves and others to build engagement, motivation and results. We will also think about these strengths in relation to what the organisation needs of them and how this balances with external pressures that are being brought to bear on the individual and the organisation. I like to mix up my approach, and where appropriate in helping leaders deal with change, ambiguity and complexity, we may use awareness and acceptance approaches such as mindfulness, compassion, the creative arts and walking and the outdoors. I have a particular interest in working with those that are going through transitions and I also work privately as a careers coach.
Want to know what some of my clients have said about working with me, what to expect? Click helping you decide
I am able to design tailored leadership development programmes that are centred around helping current and emerging leaders understand where they are in their own personal development journey and how that aligns with what the organisation and wider society needs of them. The implementation of the programme will be tailored to the needs of the organisation and can be offered as a blended solution of one to one coaching, workshops and skills boosters combined with ‘bibliotherapy’, mentoring and action learning groups.
Please click the links to find out more about the inspirations and our approach that inform mindtrip’s coaching.
Case studies
I coached a number of people over a 4 year period at Twinings. Covering those in more senior roles and those that were transitioning into manager roles. Each coachee had a tailored programme based on 3 way contracting for objective setting over a number of months with often a follow up/ refresh session after an appropriate length of time. I worked with people in procurement, marketing and finance.
Heather coached me over a 2.5 year period through a career transition into a leadership role and returning to work after having my first child. Her support has been invaluable during this time. Heathers style is relaxed and informal putting you at ease straight away. She is able to navigate any topic required with the greatest of ease moving seamlessly from one learning to another providing tools and resources with the best fit for each individuals learning style.
I have coached members of the senior team at St Albans High School for girls. Either helping them to transition into new leadership roles and/or to help in their career progression
Thank you for all help with clarifying my priorities and future plans. I found our sessions hugely empowering.
Senior Teacher on Leadership Team
One of the keys to change is developing self awareness. Once you understand more about your motivations, personality, skills and strengths it can help you to move towards your goals but also help in understanding others. From an organisational and team perspective, I have found that raised awareness through the use of such instruments, can bring understanding and greater tolerance and a reduction in conflict.
Personality Inventories and Self awareness tools
I am level B accredited practitioner with the British Psychological Society in a number of well known personality inventories such as the MBTI and FIRO-B and am qualified in two specialised Leadership and strengths based inventories that are detailed below. I also use many other available instruments that are well reviewed and evidence based such as the Big 5 personality instrument and I also use extensively various positive psychology specialised inventories including personal resilience, emotional intelligence, satisfaction with life and self esteem instruments.
Leadership Development
The Leadership Development Framework describes sequential stages of development (Action Logics) through which adults may progress during their lifespan. Crucially, different leadership capabilities are evident at each successive Action Logic – leadership transforms with each step. Extensively researched and validated, it describes what promotes and impedes development to each successive stage.
I am fully qualified practitioner in the Leadership Development Profile. The Leadership Development Profile reveals the action logic of a leader and we can then use it to build a personal developmental agenda. Knowing your own current ‘action logic’ opens up two possibilities: on the one hand, you may decide that consolidating your behaviours and capabilities at your current stage would be of greatest value to you and your organisation. On the other, you may be interested in creating the potential for transformational change to a new stage.
Your Strengths
I am accredited in this world-leading strengths assessment and development tool which has been taken by 40,000+ people around the world. It assesses 60 strengths according to the three dimensions of energy, performance and use, making it truly unique and distinct from the typical one-dimensional strengths test. These three dimensions are then used to identify where your strengths lie. The report gives you a unique insight into your strengths and weaknesses, helps you distinguish your strengths from your learned behaviours, provides you with a strengths language that enables you to share your strengths with others and helps you think about how to use your strengths to achieve your goals.
Organisational instruments
I often find taking a benchmark of where we are is a useful segway into Organisational Development work and have used happiness at work surveys as well as my own team based surveys and reviews to create a benchmark. I am also well versed on organisational people surveys and can facilitate sessions that bring these to life to create forward momentum.
I bring a strategic consultancy approach to team development, designing tailored events for 5-100 people focusing on where you are now, where you want to be and what you need to do to move forward. Focus will be both on the task, process and people aspects of the team’s development be it development within an intact senior leadership team or getting teams to work effectively together across an organisation.
Mindtrip delivers a variety of approaches to team development using coaching and creative techniques, analysis from instruments and surveys as well as the latest academic research and thinking from business schools.
Case Study
Prior to Herbert Smith’s merger, I worked over a period of Ten years with the Information and Systems department. During that time I worked with them to build a sense of team within the Leadership team, each sub team within the department, across the overall department and also inter relationships between the department and other departments they worked closely with. Work included
- Consulting, designing and facilitating tailored nine yearly top team leadership offsites and 1:1 coaching
- Designing and facilitating intra departmental team events
- Designing and facilitating a series of tailored department wide team leader management development
- Designing and facilitating an all department conference
We needed a facilitator to help us in the critical task of coalescing the senior management team. Heather did exactly that and lived up to out high expectations.
Group Chief Information Officer, Herbert Smith LLP (now retired)